Returns

Not feeling it? No problem! Just take a minute to read of our Returns Terms & Conditions below and we’ll get your return happening for you quick smart. We want you to feel comfortable and protected in your new Bisley Workwear, so we offer free returns and refunds for all change of mind purchases made through Click & Collect.

HOW TO RETURN YOUR CLICK & COLLECT ORDER:

Although we hope you love all your items from Bisley Workwear, we have a returns policy in place in case you’re not 100% happy with your purchase. We offer free returns on all change of mind or incorrect sizing purchases made through Click & Collect only.

• We will email you within 2-3 business days with your Return Authorisation Form and FREE shipping label.
• Items must be returned within 30 days of receiving your order.
• Simply place the authorisation form inside your parcel and attach the shipping label provided on the outside of your parcel.
• Drop your parcel off at a convenient Post Box or at your local post office.
• Once received, our team will assess your return and if in compliance with our returns policy, your refund or exchange will be processed. Please allow up to 10 business days for your return to be processed.

Refunds

All products purchased through Click & Collect on the Bisley Workwear website and compliant with the below conditions for return are eligible for a refund.

Bisley Workwear products purchased through a stockist or workwear website, are not eligible to be returned to us. Please visit the original store or website of purchase.

Exchanges

Exchanges can only be made for the following:

1. Approved Faulty items

If your Click & Collect purchase falls under change of mind, size or style reasonings, we recommend following the returns process above and then repurchasing your desired product.

Manufacturing Faults

We're truly sorry to hear about your suspected faulty item. We apologise for any inconvenience. If you suspect your Click & Collect purchase to have arrived faulty, please email our Customer Care team right away with images of the suspected fault. Please do not apply for a return until your items have been assessed by our quality control department.

Customer Care: orders@bisley.com.au

CONDITIONS FOR RETURN

1. Purchased through Click & Collect direct from the Bisley Workwear Website.
2. Items must be returned within 30 days of receiving your order
3. All original tags must remain attached
4. Item(s) must be unworn, and returned in original condition
5. Perceived faulty products must receive approval from the Bisley Customer Care team before returning.
6. Goods that have had customer-approved value-add, including embroidery, printing or customer taping will NOT be accepted for any return.

Sale items are final and cannot be returned for a refund or exchange, other than in the event of them being faulty.

We recommend looking through all product descriptions and features before purchasing, to prevent disappointment. If you have any questions or concerns about sizing and fit, check out our SIZE CHART before making your purchase. For all other inquiries, please get in touch with our customer care team: orders@bisley.com.au

Any items returned outside the 30 day return period, or in a condition that indicates being worn, washed or without its original packaging and tags, will not be accepted. Bisley Workwear reserves the right to reject items that do not comply with the above condition and will have these items returned to sender.

*Please note, the fulfilment of return is under the responsibility of the sender. In case of shipping or tracking delays, we recommend snaping a picture of your tracking number. This way you have a record of your parcel and can track it during the returns process. Please allow up to 10 working days from the arrival of your return to our warehouse, for our team to fully process your return.